FAQ

Frequently Asked Questions

What is Engage ARt?

Engage ARt is an app that uses augmented reality to tell your city’s artistic, educational, and historical stories in a beautiful and engaging way.

What is Augmented Reality (AR)?

If you’ve ever played Pokemon Go, you’ve experienced augmented reality. Augmented reality (AR) is an interactive experience of the real world augmented by computer generated images through your smartphone or other device. It enables you to see your surroundings enhanced by digital attractions on your screen.

Where can I download the app?

The app will be available on Google Play and the App Store September 8. Click here on your android device, or here on your iPhone to download the app.

Will the app work on my device? Why can't I find the app in the app store?

Here’s a full list of phones that can run AR: https://developers.google.com/ar/discover/supported-devices

‍The phones on this list should all be able to run our app. Phones that are unable to run AR will probably not be able to find our app in the store. If they are sent a link to download it, they may be able to force Engage ARt to download, but the app will not function correctly.

In general, these phones will not be able to run AR:

iPhone 6 + below (6s should work)
Samsung S6 and below (requires Android 7 and above)
Some pixel phones may not be able to run the in-app videos or the AR depending on how powerful they are

Does the app cost money?

Engage is free to play, there is no charge to download the app.

How do I log in/create an account?

Click get started and select sign up to create an account. If you already have an account, log in using your email and password. If you forgot your password, select forgot password and you’ll receive an email with instructions to reset your password to the email account you signed up with.

How do I use the app?

Consult our guide for more information, or watch the welcome video after downloading the app!

I can't find an AR Attraction or it won't load!

Make sure it’s bright enough outside, your phone needs light to identify the location where the AR attraction should load. The app does not work at night. Make sure your location services and data are on. To learn how to turn on your location services, click here if you have an iPhone or here if you have an android device.

How do I take photos/videos inside the app?

When in camera mode, select the camera or video camera toggle and hit the large circle to begin recording to taking photos.

Does the app use mobile data?

The app uses minimal mobile data when directing you to an experience, about the same amount Google Maps might use. Downloading the app will also use data, so make sure you’ve downloaded and updated the app on wifi before you head out to see the attractions!

How can I send the developers feedback?

We’d love to hear from you! Email us at support@exarstudios.com.

Home In The App Contact

our office

148 Wortley Road, Unit B
London, Ontario
N6C3P5
1.519.494.9494

hello@exarstudios.com

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